Dear Valued Patient, Life has been anything but normal this spring and we sincerely hope you and your family are in good health. We are happy to inform you that we are now able to once again provide dental care for you. The Ministry of Health has lifted the restrictions placed back on March 15, 2020 on dental services. While many things have changed since then, one thing has remained the same: our commitment to your health and safety.
Our office has always followed strict infection control standards and in order to keep us all protected during this pandemic and in the future, we have updated our protocols. When we see you at your next appointment, things will be a little different.

  • * We will ask some Covid 19 symptom screening questions before your appointment and you'll be asked those same questions again when you're in the office.
  • * In order to promote physical distancing and minimize the number of patients in our waiting room, you may be asked to wait outside the office or in your car and call us when you arrive. You will then be given instructions on when you can enter the office.
  • * We have hand sanitizer that we will ask you to use when you enter the clinic and before you leave. You will also be asked to wear a mask while in the office.
  • * Our waiting room will no longer offer magazines or children's toys or coffee since those items are difficult to fully disinfect. Our clinical space has temporary walls up to contain aerosols.
  • * Appointments will be spaced out to allow for physical distancing between patients. That might mean less flexibility for scheduling your appointment, but it will also reduce the number of patients in the reception area at any one time.
  • * You may be surprised that we're wearing more protective gear - such as n95 masks, face shields, gowns - than we normally do during your visit.
Rest assured, all these procedures are designed to create the safest environment for you, other patients and our team.

We look forward to seeing you again. If you have any questions, please let us know. To make an appointment, call our office at 519-915-6646 or email us at reception@maldendental.ca.
Thank you for patience and loyalty throughout this ordeal. We value your trust and look forward to welcoming you back!
Sincerely,
The Team at Malden Dental

1. Are you accepting new patients?

Yes, we are currently welcoming new patients of all ages to our practice.Contact us today to book your first appointment!

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2. How do I become a new patient?

You can call our office at 519-915-6646 to schedule an appointment or request an appointment online through our website. We will schedule an appointment based on your request. If you are not having any particular problems and would just like to book an initial examination with one of our doctors you can expect to be scheduled with the doctor for anywhere between 30-60 minutes. If you are having a particular concern, we will schedule the appointment accordingly. More complicated problems may require more than one consultation visit. If you are just interested in viewing our facility please call us to schedule a tour.

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3. How do you handle insurance claims?

Malden Dental sends claims to insurance companies that allows electronic transfer on behalf of our patients. We will also prepare and mail claims to insurance companies that do not accept direct communication.

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4. What are your fees?

Our fees are based on the current fee guide as recommended by the Ontario Dental Association (ODA). The ODA is one of the governing bodies for Ontario dentists. One way the ODA helps serve patients is by releasing a new fee guide each January 1st, which it suggests that its members follow. As members of the ODA, we are committed to fair and equitable pricing for all our patients. We are proud to say that the fees we charge are exactly the same as those that are proposed in the fee guide.

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5. Will my treatment be a covered expense under my dental benefit plan?

Dental benefit plans are a wonderful way of making dentistry more affordable. However, these benefit plans may not always cover 100% of the dental treatment cost and some may even limit benefits to only basic short-term treatment solutions. Malden Dental strives to provide the best treatment plan for your unique individual needs, and as such, some procedures we recommend may not be covered by your insurance providers. We will discuss your options with you prior to providing the treatments and will do our best to accommodate your insurance plan. Estimates for any proposed dental treatment can be submitted to your insurance company and will be discussed with you prior to treatment.

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6. What are your payment policies?

Payment is due at the time you are provided the dental treatment. We accept VISA, MasterCard, Debit, and cash as payments. For treatment that requires multiple visits, alternative financial arrangements and payment plans can be arranged. These will be discussed prior to initiating treatment.

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7. Are there any options available for payment?

The Malden Dental team wants to see all our patients get the best possible care. That's why we'll provide you with a variety of payment and financing options. We will carefully examine your oral health and design your unique treatment plan. For your convenience, you can be provided with a detailed estimate of your total costs before your treatment begins - that means no unpleasant surprises. We accept several payment options. You can choose the method that best fits your lifestyle. Feel free to give us a call at 519-915-6646 if you have any questions. One of our friendly team members will be happy to speak with you.

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8. What is your policy on missed appointments?

In order to provide the best professional care to our patients, we ensure that each patient receives the necessary time for each visit and every treatment. Therefore, we asked that you arrive on time. We require at least 48-hour notice if you need to change an appointment. We reserve the right to charge a minimum fee of $50 for any short notice cancellation

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9. How often should I get my teeth cleaned by a dentist?

The goal for all our patients is to prevent dental diseases. A schedule for teeth cleaning and dental health maintenance should be established after a complete medical history, dental examination, including radiographs. The dentist and dental hygienist will recommend a cleaning schedule based on the needs of each patient. This schedule can vary from every 3 months to once per year.

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10. How do you sterilize your dental instruments?

Malden Dental follows the IPAC, CDC and RCDSO guidelines and principles of Infection Control. All our administrative and clinical staff are trained in Infection Control and the Dentists are committed to ensuring that Malden Dental is keeping abreast of all current infection control standards and practices.

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11. How do you ensure the water used during our dental treatments is safe?

Malden Dental uses a closed water system and has daily, monthly and yearly procedures in place to include testing of our waterlines to ensure our patients are exposed to water that meets EPA regulatory standards for drinking water.

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12. How often do I need dental x-rays?

Every patient is unique so the dentist will establish the frequency of x-rays based on the specific needs of the individual patient. Malden Dental follows the ALARA (https://www.cdc.gov/nceh/radiation/alara.html#alaraexample) principles of Radiation Safety. Using digital X-ray technology is a viable way to follow ALARA.

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13. How often should I brush and floss my teeth?

It is recommended to brush a minimum of two times per day. Flossing is recommended to remove plaque from between the teeth, a space that is not reached by tooth brushing alone. Plaque between teeth causes cavities and contributes to gingivitis and gum disease.

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proudly serving the communities of Lasalle, Windsor, Amherstburg, Tecumseh and all of Essex County

5955 Malden Road LaSalle, On N9H 1S6

office hours:
Mon 8:00am - 6:00pm | Tues 8:30am - 8:30pm
Wed 8:30am - 8:30pm | Thur 8:00am - 8:30pm
Fri 8:00am - 2:00pm | Sat (select days) 8:30am - 1:00pm
Sun Closed

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